Frequently Asked Questions
The Basics
You pick a weekend and we’ll book you a flight to a mystery destination in Europe, along with a match ticket for a game. Want us to sort accommodation too? Sure just add it as an optional extra when booking.
It’s a secret. All will be revealed up to 10 days before departure day. Our ‘Complete Mystery’ standard option covers leagues and domestic cups in Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Holland, Hungary, Italy, Norway, Poland, Portugal, Romania, Serbia, Spain, Sweden & Switzerland
Leaving your destination in the hands of the football gods is our concept. However, for those wanting a guaranteed top flight game in mainland Europe’s top leagues, we offer ‘The Big 4’ option. This will ensure a game in either Ligue 1 in France, Bundesliga in Germany, Serie A in Italy or La Liga in Spain.
Yes. If you would like to avoid certain countries or cities, list them in the ‘Order notes’ box in the checkout. Note, if you are a returning customer we’d automatically ensure you won’t visit the same stadium again.
Flights are 2 nights apart. Weekend dates depart either on the Friday or Saturday. returning on either the Sunday or the Monday. Need to book leave off work? Book the Friday and Monday and you’re covered in both eventualities. Departure dates/days for other listed trips are stated on the listing page.
Yes, simply add your desired trip length in the ‘Order notes’ box when ordering. Unfortunately, we cannot amend the length of the trip once its been paid for and booked.
Accommodation is an optional extra, allowing you the freedom to choose the type of accommodation that suits your preference and budget.
Bookings
Yes! Minimum age is 3 and there must be at least 1 adult in the group. Rest assured we take into consideration if children are attending when we select the fixture. We will ensure an appropriate game and stadium location.
Yes. You can book up to 8 people immediately on our site. We can accommodate larger groups upon on request, dates are limited so email us with your details.
Yes, absolutely. We will endeavour to make sure you are together. Due to ticket allocations and availability, for larger groups this may mean a number of smaller groups of 2 or more together.
If you have accessibility requirements then be sure to let us know at the time of booking. We will look to locate you in or near an atmospheric part of the stadium. Depending on venue, this could be in seats or safe standing sections. Bookings with younger children will be seated in family friendly sections. Tickets are usually in home sections. For high demand games you may be located in away sections, this will be advised in your Destination Guide.
We accept all major credit and debit cards, including AmEx.
No. None of our destinations require a visa for UK or Ireland passport holders. If you are based in UK or Ireland, but have a different nationality, we will advise if you require a visa after booking.
Our amazing Team will be available on WhatsApp to answer any follow up questions you may have. We even give travel and tourist advice if you need.
Yes. If you’re party is over 8 people, simply contact us with your details. Note, it is your responsibility to behave in accordance to airline and stadium rules.
Unfortunately due to the non refundable nature of match and flight tickets, we cannot facilitate refunds once bookings have been made.
We do, subject to availability. Send us a message with a date and airport of travel and we will get back to you. Keep an eye out for our group tour specials, where you can join other solo travellers and make friends on an SMD guided tour.
Other
Our current departure airport options are on the booking page. We are working to add more regional airports as soon as possible.
Unfortunately not. Flights schedules are dictated by the airlines. We will however endeavour to ensure times are as appropriate as possible.
In many cases yes. However, we cannot guarantee this as some airlines will issue seats randomly. If this is the case, you’ll have an opportunity to select seats directly with the airline, at your expense, during the online check-in process.
This will depend on a number of factors, such as requested dates and number of attendees. However, as a general rule of thumb you can expect on average a 3 star hotel or a private apartment. This is based on 2 or more multiples sharing per room. Larger groups will be placed in multiple rooms at the same hotel or apartment(s).
You are responsible for arranging local transport. We will however provide advice on how to get from the airport to your host city in your destination guide. We will also provide hints and tips about how to get to the stadium on match day. Secret Match Day ensures transfer times are as minimal as possible. These will never exceed 60-120 mins and will only be that long in reasonable circumstances, such as for big fixtures, to accommodate limited regional flights, or following a short flight.
Absolutely. We have physical voucher pouches we can send in the post to gift someone. We are also able to issue electronic vouchers if you’ve left it last minute. Vouchers are valid for 12 months from issue.
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- 2024© Secret Match Day is a trading name of Bespoke Break Co. Ltd, company no 14176516. All rights reserved.
