Frequently Asked Questions

The Basics

How does it work?

You pick the weekend and we’ll arrange everything in line with your chosen package.

We’ll then send you a personalised Destination Guide, complete with your itinerary and hints and tips.

Where will I go?

It’s a secret. All will be revealed up to 10 days before departure day. Our ‘Complete Mystery’ standard option covers leagues and domestic cups in Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, France, Germany, Holland, Hungary, Italy, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden & Switzerland.

Our latest Secret Match Day package ‘The Obscurer’ covers ANY professional club in ANY European country (except your home country). Designed for football fans with a thirst for adventure, Obscurer sends you to a football destination you never would have considered yourself—but will never forget.

Can I choose where I want to go?

Leaving your destination in the hands of the football gods is our concept. However, for those wanting a guaranteed top flight game in Mainland Europe’s top leagues, we offer ‘The Big 4’ option. This will ensure a game in either Ligue 1 in France, Bundesliga in Germany, Serie A in Italy or La Liga in Spain.

Can I request not to go somewhere?

Yes. If you would like to avoid certain countries or cities, list them in the ‘Order notes’ box in the checkout. Note, if you are a returning customer we’d automatically ensure you won’t visit the same stadium again.

How long will I be away?

Weekend dates depart either on the Friday or Saturday. returning on either the Sunday or the Monday. Need to book leave off work? Book the Friday and Monday and you’re covered in both eventualities. Departure dates/days for other listed trips are stated on the listing page.

Can I have a longer trip?

Yes, simply add your desired trip length in the ‘Order notes’ box when ordering. Unfortunately, we cannot amend the length of the trip once its been paid for and booked.

What about accommodation?

Accommodation is in a minimum three star hotel, typically centrally located within the host city or town. For larger groups this may also by apartments.

In larger cities, your hotel will be positioned close to key transport links such as a metro station or tram stop, making it easy to reach the stadium and explore the city.

Is my booking secured?

Yes. Your money is safely held in a protected travel trust account with Protected Trust Services, also known as PTS.

This means that, in the unlikely event anything were to happen to us, your money remains protected, giving you extra peace of mind when booking with Secret Match Day.

Bookings

Can I book with children?

Yes! Minimum age is 3 and there must be at least 1 adult in the group. Rest assured we take into consideration if children are attending when we select the fixture. We will ensure an appropriate game and stadium location.

Can I go with friends/group?

Yes. You can book up to 8 people immediately on our site. We can accommodate larger groups upon on request, dates are limited so email us with your details.

Will we be together at the game?

Yes, absolutely. We will endeavour to make sure you are together. Due to ticket allocations and availability, for larger groups this may mean a number of smaller groups of 2 or more together.

Can I choose my stadium location?

If you have accessibility requirements then be sure to let us know at the time of booking. We will look to locate you in or near an atmospheric part of the stadium. Depending on venue, this could be in seats or safe standing sections. Bookings with younger children will be seated in family friendly sections. Tickets are usually in home sections. For high demand games you may be located in away sections, this will be advised in your Destination Guide.

What payments do you accept?

We accept all major credit and debit cards, including AmEx.

Do I need a visa?

No. None of our destinations require a visa for UK or Ireland passport holders. If you are based in UK or Ireland, but have a different nationality, we will advise if you require a visa after booking.

What after sale support do you offer?

Our amazing Team will be available on WhatsApp to answer any follow up questions you may have. We even give travel and tourist advice if you need.

Do you accept stag and hen do's?

Yes. If you’re party is over 8 people, simply contact us with your details. Note, it is your responsibility to behave in accordance to airline and stadium rules.

Can I cancel my booking?

Unfortunately due to the non refundable nature of tickets, we cannot facilitate refunds once bookings have been made.

Do you accept solo bookings?

We do, subject to availability. Send us a message with a date and airport of travel and we will get back to you. Keep an eye out for our group tour specials, where you can join other solo travellers and make friends on an SMD guided tour.

Other

Where can I fly from?

Our current departure options are on the booking page.

What type of accommodation can I expect?

This will depend on a number of factors, such as requested dates and number of attendees. However, as a general rule of thumb you can expect on average a 3 star hotel or a private apartment. This is based on 2 or more multiples sharing per room. Larger groups will be placed in multiple rooms at the same hotel or apartment(s).

How long are transfers? and are they included?

You are responsible for arranging local transport. We will however provide advice on how to get from the airport to your host city in your destination guide. We will also provide hints and tips about how to get to the stadium on match day. Secret Match Day ensures transfer times are as minimal as possible. These will never exceed 60-120 mins and will only be that long in reasonable circumstances, such as for big fixtures, to accommodate limited regional flights, or following a short flight.