Please carefully review the following terms and conditions before utilising our website and engaging our services. By using our website and booking our services, you acknowledge and agree to abide by these terms and conditions.
Definitions
1.1 In these terms and conditions, the terms “Secret Match Day” “we,” “us,” and “our” pertain to a travel booking company situated in the UK.
1.2 The terms “you” and “your” refer to the user of our website and the individual who reserves our services.
1.3 The term “Services” denotes the travel booking services we provide, encompassing the arrangement of accommodation, transportation, and activities for your mystery football weekend.
Booking and Payment
2.1 To proceed with a booking, you must be at least 18 years old and possess the legal capacity to enter into a contract.
2.2 When making a booking, it is imperative to furnish accurate and complete information, including your contact details, booking preferences, and any specific requests or requirements.
2.3 We will send you a confirmation of your booking through email or WhatsApp and furnish you with the details pertaining to your mystery football weekend.
2.4 At the time of booking, the full booking fee must be paid. Payment options include credit/debit card or Apple/Google Pay.
Travel Arrangements
3.1 We will make every effort to organise your mystery football weekend in accordance with your preferences and requirements as stipulated in your booking.
3.2 Flights will always be direct and return to the same airport as the departing airport, unless specifically advised by us.
3.3 You will receive the flight booking reference required for check-in. Check-in is the customer’s responsibility prior to departure.
3.4 Additional services such as larger luggage or extra legroom may be purchased at the check-in counter or during online check-in. All flights will be booked with carry-on luggage only, with dimensions not exceeding 40cm x 20cm x 25cm.
3.5 We cannot be held liable for delays, cancellations, or alterations to travel arrangements beyond our control, including those caused by transportation providers, accommodation providers, and activity providers.
3.6 It is your responsibility to ensure that you possess all necessary travel documents, including passports and travel insurance. Visas will not be needed for UK and Irish passport holders.
3.7 Any supplementary costs or expenses incurred during your mystery weekend, such as meals, beverages, local transportation, and activities not included in our services, are your responsibility.
3.8 Solo bookings are welcome, we do not charge a surcharge. To ensure this, it may be required to book a private room with shared amenities, such as bathroom or pod hotel.
Liability and Disclaimers
4.1a We bear no responsibility for any loss, damage, or injury that you may encounter during your mystery weekend, including those arising from transportation providers, accommodation providers, and activity providers.
4.1b You will be liable for any damages to property incurred during your stay. You will given advance notice of these charges and given the opportunity to appeal.
4.2 We shall not be held liable for any loss, damage, or injury resulting from your failure to comply with these terms and conditions or any applicable laws and regulations.
4.3 We cannot guarantee the availability, quality, or suitability of any accommodation, transportation, or activity providers.
4.4 Our website may contain links to third-party websites beyond our control. We assume no responsibility for the content, privacy practices, or any other aspect of these websites.
4.5 We retain the right to modify or terminate our services and these terms and conditions without prior notice.
4.6 If the match you have booked is cancelled, has its capacity reduced or is operated behind closed doors:
a. A full refund will be available for match ticket element.
or
b. The option to move to another match within a commutable distance of the original destination for the same trip will be offered, if available. If the match is from a different category package, no additional payment will be charged, or refund provided.
We’ll communicate your options to you by email within 48-hours of the event details changing in this way. We’ll let you know if there is an alternative option and how to go about making the change or requesting your money back.
4.6b Secret Match Day sometimes uses third party suppliers for match tickets. Should the supplier default on supplying tickets Secret Match Day will make every effort to source alternative tickets, or if this isn’t possible will a ticket market value refund to the customer.
4.7 Due to the nature of football and flight tickets, bookings cannot be refunded. We may be able to change your flights for a fee, contact us as soon as possible.
4.8 An accommodation inclusive booking is deemed as a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore you will benefit from all rights applying to the package. InteleTravel UK will be fully responsible for the proper performance of the overall package as a whole. Additionally, as required by law, InteleTravel UK has protection in place to refund your payments where necessary and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Where ATOL protection applies, a certificate will be issued within 3 days.
Intellectual Property
5.1 All content on our website, including text, graphics, logos, images, and software, either belongs to us or is the property of our licensors.
5.2 Without our prior written consent, you are prohibited from copying, reproducing, distributing, or modifying any content on our website.
Governing Law and Jurisdiction
6.1 These terms and conditions are governed by and interpreted in accordance with the laws of the UK.
6.2 Any dispute arising from these terms and conditions will be subject to the exclusive jurisdiction of the UK courts.
Contact Us
7.1 If you have any inquiries or concerns regarding these terms and conditions or our services, please reach out to us using the contact details provided on our website.
